Real-Time Crisis Detection

Protect Your Brand with
AI Crisis Detection

Our AI monitors reviews 24/7 and alerts you within 30 seconds of any reputation threat. Automatic team escalation and 73% customer recovery rate.

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Crisis Center Dashboard
3 Active Crises
CRITICAL
Google

Sarah M.

12 sec ago

"Found a hair in my soup. Disgusting! Calling the health department..."

Resolved

James K. - Yelp

Resolved 2 hours ago

Recovered

"Waited 45 minutes for our food..."

"James, I sincerely apologize for the wait. I've personally reviewed our kitchen operations. Please email me for a complimentary meal!"

Customer updated review to 4 stars

24/7 Monitoring Active

All 5 locations protected

4.2m

Avg response

73%

Recovery rate

$127K

Revenue saved

Pro Feature

Never Miss a Crisis with Smart Escalation

Automatically notify the right team members within seconds. SMS, email, Slack, or push - whatever works best for your team.

SMS Alerts

Text message alerts reach your team anywhere

Role-Based Routing

Critical issues go to managers, minor ones to staff

30-Second Response

Your team knows about crises within half a minute

Enable Team Escalation

Live Escalation Feed

3 Active
Notified
MR

Mike Rodriguez

General Manager

SMS sent8 seconds ago
Sending
JL

Jennifer Lee

District Manager

Slack notification...

8s

Avg Alert

100%

Delivery

24/7

Monitoring

AI Severity Analysis

Know Which Crises Need Immediate Action

Our AI analyzes sentiment, keywords, and context to prioritize crises by severity. Focus on what matters most.

Critical - Health/SafetyImmediate

Food safety, illness, injury mentions

High - Service IssuesWithin 1hr

Long waits, rude staff, wrong orders

Medium - Quality FeedbackScheduled

Food quality, portion size, pricing

Severity Dashboard
Analyzing
Taco Bell

Taco Bell - Sunset Blvd

Crisis Analysis - Last 30 Days

CRITICAL
2
Resolved in 4.2m avg
HIGH
7
Resolved in 23m avg
MEDIUM
12
Auto-responded
Overall Recovery Rate
73%
+12% vs industry average
A+grade
Total crises handled21
Revenue protected$47,280
Avg response time4.2 min
ROI Calculator
Calculating
Applebee's

Applebee's

8 Locations - Q4 2024

BEFORE
47lost/mo
Customers churned
AFTER
13lost/mo
73% recovered
Revenue Protected Monthly
$28,730
34 customers saved x $847 LTV
47xROI
Negative reviews handled156
Avg response time4.2 min
Annual ROI$344,760
ROI Calculator

$28K Protected Per Month

Every recovered customer is worth an average of $847 in lifetime value. Crisis Center pays for itself many times over.

73%
Recovery rate
4.2m
Avg. response
$847
Customer LTV
47x
ROI
Calculate Your Savings
Customer Recovery

Turn Critics Into Loyal Fans

73% of customers will return after receiving a thoughtful response. Our AI crafts recovery responses that rebuild trust.

73% Recovery Rate

Unhappy customers who received AI responses returned within 30 days

+1.8 Star Improvement

Average rating increase when customers update their review

$847 Avg Customer LTV

Each recovered customer represents significant lifetime value

Recovery Tracker
Tracking
Olive Garden

Olive Garden

Recovery Performance - Q4 2024

156
Crises
114
Recovered
73%
Rate

Maria L. updated to 5 stars

"They really listened and made it right!"

2hr ago

James T. returned for dinner

Originally 1-star, now a regular

Yesterday

Recovery email sent to David K.

Awaiting response...

Pending

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